Privacy Policy

PrivacyPolicy

At FLYMOON, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, www.flymoon.net, or use our flight booking services.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it as necessary.
1. Information We Collect
We may collect the following categories of information when you use our website or services.
1.1. Personal Information
Depending on the services you request, we may collect:
Full name.
Email address.
Phone number.
Contact and billing information.
Date of birth, where required for booking.
Nationality, where required for travel arrangements.
Passport or other travel document details, where required for booking or travel.
1.2. Booking and Travel Information
To facilitate airline reservations, we may collect:
Departure and arrival destinations.
Travel dates and flight preferences.
Passenger names and passenger details.
Booking references and ticket numbers.
Baggage requests and other booking preferences.
Information relating to cancellations, refunds, and ticket reissues.
1.3. Payment Information
We may collect payment-related information necessary to verify and process transactions, such as payment method, transaction reference, payment status, and billing details.
Where payments are processed by third-party payment providers, their systems may handle payment card or account details in accordance with their own privacy policies and security practices.
We do not intend to collect or retain complete payment card credentials unless specifically required and handled through an appropriately secured and authorized process.
1.4. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address.
Browser type and version.
Device type and operating system.
Pages visited and interactions with our website.
Date, time, and duration of website visits.
Referring website or traffic source.
Cookies and similar technologies, where used.
This information helps us maintain website functionality, improve performance, and identify potential security issues.
1.5. Communication Information
If you contact us by email, telephone, or another available communication channel, we may retain relevant correspondence and information necessary to respond to your inquiry and provide customer support.
2. How We Use Your Information
FLYMOON may use your personal information for the following purposes:
To search for flights and process booking requests.
To issue airline tickets and manage reservations.
To communicate booking confirmations and travel-related updates.
To process payments and verify transactions.
To assist with cancellations, refunds, and ticket reissues.
To respond to questions, complaints, and customer support requests.
To prevent fraud, unauthorized transactions, and misuse of our services.
To maintain website security and improve our services.
To comply with applicable legal and regulatory obligations.
To send promotional communications where permitted by law and, where required, with your consent.
We use personal information only for purposes that are relevant to our services and permitted by applicable law.
3. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, FLYMOON may rely on one or more of the following grounds:
Service delivery: Processing necessary to fulfil a booking request or provide a requested service.
Legal obligations: Processing necessary to comply with applicable laws or lawful requests.
Legitimate interests: Processing necessary for appropriate business operations, website security, fraud prevention, and service improvement, where these interests do not override your legal rights.
Consent: Processing based on your consent where required, including certain marketing communications or optional cookies.
Where processing relies on consent, you may withdraw your consent subject to applicable legal requirements. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
4. How We Share Your Information
FLYMOON does not sell your personal information to third parties.
We may share relevant information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.
4.1. Airlines and Travel Service Providers
We may share passenger and booking information with airlines and relevant travel service providers to search for flights, make reservations, issue tickets, and manage booking changes.
4.2. Payment Service Providers
We may share transaction information with banks, payment gateways, financial institutions, or other payment service providers to process payments, verify transactions, prevent fraud, and manage refunds.
4.3. Technology and Hosting Providers
We may use website hosting providers, software providers, technical support services, and other technology partners to operate, maintain, and secure our website and booking systems.
4.4. Professional Advisers and Service Partners
Where necessary, we may share relevant information with professional advisers, auditors, or service providers who assist us in operating our business, subject to appropriate confidentiality and legal requirements.
4.5. Legal and Regulatory Authorities
We may disclose personal information where required by law, a valid legal process, a competent authority, or where disclosure is reasonably necessary to protect legal rights, prevent fraud, or address security concerns.
We seek to limit disclosures to information relevant to the purpose for which it is shared.
5. International Data Transfers
Airline bookings may involve international travel and the transfer of passenger information to airlines or service providers located outside Bangladesh.
Where personal information is transferred internationally, FLYMOON will take steps required by applicable law to ensure that the transfer is handled appropriately.
The privacy laws and data protection standards applicable in another country may differ from those in Bangladesh.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and help maintain security.
Cookies may include:
Essential cookies: Necessary for core website functions and security.
Preference cookies: Used to remember certain user settings.
Analytics cookies: Used, where enabled, to understand website traffic and performance.
Marketing cookies: Used, where enabled, to support advertising or marketing activities.
Where required by applicable law, we will seek consent before using non-essential cookies.
You may be able to manage cookies through your browser settings or any cookie-preference tool provided on our website. Disabling certain cookies may affect some website functions.
7. Data Security
FLYMOON takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Depending on the systems and services used, these measures may include access restrictions, secure communication methods, technical safeguards, and appropriate internal procedures.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should use official communication channels and avoid sharing sensitive information through unsecured methods.
If a personal data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing and managing bookings.
Handling payment records, cancellations, and refunds.
Responding to customer inquiries and disputes.
Meeting applicable accounting, tax, legal, and regulatory requirements.
Maintaining security and preventing fraudulent activity.
The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal obligations.
When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Object to or request restriction of certain processing activities where such rights apply.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Submit a complaint to a competent data protection or regulatory authority where available.
These rights may be subject to legal exceptions, record-retention obligations, and other applicable requirements.
To submit a privacy-related request, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before responding to certain requests.
10. Marketing Communications
FLYMOON may send promotional messages about its services, offers, or updates where permitted by applicable law.
Where consent is required, we will obtain it before sending such communications.
You may opt out of promotional emails by following the unsubscribe instructions provided in the message or contacting us directly.
Even if you opt out of marketing communications, we may still send essential service-related messages concerning bookings, payments, cancellations, refunds, or other necessary transactions.
11. Third-Party Websites and Services
Our website may contain links to airline websites, payment providers, or other third-party websites and services.
These third parties may have their own privacy policies, terms, and data-handling practices.
FLYMOON does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before submitting personal information directly to them.
12. Children's Privacy
FLYMOON's website and services are not specifically directed at children for independent use.
Flight bookings may require information about child passengers, which may be provided by a parent, guardian, or authorized person where appropriate.
We do not knowingly collect children's personal information for unrelated purposes. Where required by applicable law, parental or guardian consent will be obtained before processing a child's personal information.
If you believe that a child's information has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.
13. Changes to This Privacy Policy
FLYMOON may update this Privacy Policy from time to time to reflect changes in our services, technology, data-handling practices, or applicable legal requirements.
The updated version will be published on www.flymoon.net.
We encourage you to review this page periodically to remain informed about how we handle personal information.
Where required by applicable law, we will provide notice of material changes or obtain renewed consent.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us through our official channels.
FLYMOON
Website: https://www.flymoon.net
Email: moontravels2011@gmail.com
Phone: +880 1715-095851
Please include sufficient information to help us understand your request. Avoid sending unnecessary sensitive personal or payment information.
15. Your Acknowledgement
By using the FLYMOON website and services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used, and shared as described above, subject to any consent requirements and rights provided by applicable law.
FLYMOON — Your Trusted Travel Partner.