Refund Policy

Refund Policy

Refund Policy

At FLYMOON, we aim to provide transparent and reliable flight booking services. This Refund Policy explains the conditions for ticket cancellations, refund requests, service charges, and refund processing for bookings made through www.flymoon.net.
By purchasing a ticket through FLYMOON, you acknowledge that refunds are subject to the applicable airline fare rules, booking conditions, and relevant laws.

1. Refund Eligibility

1.1. Refund eligibility depends on the airline's fare conditions, ticket type, cancellation rules, and the circumstances of the request.
1.2. Some tickets are refundable, while others may be partially refundable or non-refundable.
1.3. Refunds are processed only after the applicable airline or payment provider confirms the refundable amount, where such confirmation is required.
1.4. Any refundable amount will be calculated according to the airline's rules, applicable penalties, and FLYMOON's disclosed service charges, subject to applicable law.

2. FLYMOON Service Charges

2.1. FLYMOON may charge a separate service fee for handling ticket cancellations, refund applications, ticket reissues, or other booking-related requests.
2.2. These service charges cover the administrative work involved in processing the customer's request.
2.3. Applicable service charges will be communicated to the customer before the relevant service is processed.
2.4. Airline cancellation penalties, fare differences, payment-processing fees, and other applicable third-party charges are separate from FLYMOON's service charges.
2.5. Where permitted by applicable law and disclosed in advance, service charges for services already performed may be deducted from an eligible refund or may remain payable.
2.6. FLYMOON will not represent its own service charges as airline-imposed fees.

3. Customer-Initiated Cancellations

3.1. Customers who wish to cancel a ticket must contact FLYMOON through our official communication channels.
3.2. Before proceeding, customers will be informed of the applicable airline cancellation rules and the estimated refundable amount, where available.
3.3. The final refund amount may be affected by:
  • Airline cancellation penalties.
  • The fare conditions of the ticket.
  • Applicable taxes and refundable charges.
  • FLYMOON's disclosed service charge.
  • Other applicable fees permitted by law.
3.4. Some tickets may be non-refundable under the airline's fare rules. In such cases, the customer may not receive a refund of the airfare, although certain taxes or charges may be refundable where applicable.
3.5. Customers should obtain confirmation that their cancellation request has been processed.

4. Airline-Initiated Cancellations

4.1. If an airline cancels a flight, the customer may be eligible for a refund, rebooking, or another remedy under the airline's policy and applicable law.
4.2. FLYMOON will assist the customer with the available options and the applicable refund process.
4.3. Any refund will be handled according to the airline's rules and relevant legal requirements.
4.4. FLYMOON's service charges, if any, will be disclosed and applied only where permitted by applicable law and the circumstances of the booking.
4.5. Nothing in this policy removes any refund or compensation rights that a customer may have under applicable law.

5. Refund Processing Time

5.1. Refund processing times vary depending on the airline, payment provider, bank, and other parties involved.
5.2. Where the airline must approve or release a refund, processing may take additional time.
5.3. FLYMOON will communicate relevant updates when information is available.
5.4. We cannot guarantee a specific processing period where the timing depends on a third party.
5.5. Customers should retain their booking references, ticket numbers, and payment receipts until the refund is completed.

6. Refund Method

6.1. Approved refunds will generally be returned through the original payment method, subject to payment-provider requirements and applicable law.
6.2. If the original payment method is unavailable, an alternative method may be considered where legally permitted and agreed upon by the customer.
6.3. Customers may be required to provide transaction details or reasonable verification information before a refund can be processed.

7. Non-Refundable Tickets and No-Shows

7.1. Tickets marked as non-refundable are subject to the airline's applicable fare conditions.
7.2. Where permitted by the fare rules and applicable law, certain taxes or charges may still be refundable.
7.3. If a passenger fails to travel without cancelling or changing the booking in accordance with airline requirements, the booking may be treated as a no-show.
7.4. No-show penalties may apply, and the ticket may lose some or all of its refundable value.
7.5. FLYMOON service charges for any service already performed will be handled in accordance with the charges disclosed to the customer and applicable law.

8. Ticket Reissue and Changes

8.1. Requests to change travel dates, destinations, or other ticket details are subject to airline approval and ticket conditions.
8.2. Reissues may involve airline penalties, fare differences, taxes, and a separate FLYMOON service charge.
8.3. Applicable charges will be communicated before the change is processed.
8.4. A reissue or change is confirmed only after the airline has processed the request and all required payments have been completed.
8.5. Reissue service charges are separate from cancellation or refund service charges.

9. Refunds for Failed Ticket Issuance

9.1. If a customer has paid for a booking but the ticket cannot be issued, FLYMOON will inform the customer and arrange an appropriate resolution.
9.2. Where the booking cannot be fulfilled, the payment will be refunded as required by applicable law and the circumstances of the transaction.
9.3. A service charge will not be imposed for an unperformed service unless a lawful, separately agreed charge applies.

10. How to Request a Refund

To request a refund, contact FLYMOON through our official channels and provide:
  • Passenger name.
  • Booking reference or ticket number, if available.
  • Payment receipt or transaction reference.
  • Reason for the cancellation or refund request.
  • Relevant supporting information, if required.
Our team will review the request, explain the applicable conditions, and assist with the next steps.

11. Policy Updates

FLYMOON may update this Refund Policy to reflect changes in our services, airline rules, operational procedures, or applicable legal requirements.
The latest version will be published on www.flymoon.net. Changes will apply as permitted by applicable law and will not override rights already established under a completed booking or mandatory legal requirements.

12. Contact Information

For refund requests, cancellation inquiries, or assistance with ticket changes, please contact us.
FLYMOON
Phone: +880 1715-095851
FLYMOON — Your Trusted Travel Partner.