Terms & Conditions
Terms & Conditions
Welcome to FLYMOON. These Terms & Conditions govern your access to and use of our website, www.flymoon.net, and the flight booking services we provide. By using our website or services, you agree to these terms.
FLYMOON provides online flight search, airline ticket booking, ticket issuance, and related ticketing assistance.
FLYMOON acts as an intermediary between customers and airlines. We do not operate aircraft or directly provide air transportation. All flights are operated by the relevant airlines and are subject to their conditions of carriage, fare rules, and applicable regulations.
Our services may include:
All services are subject to availability, airline policies, and applicable laws.
3.1. All bookings are subject to seat availability, applicable fares, airline confirmation, and successful payment.
3.2. A fare quotation or booking request does not guarantee a confirmed reservation or an issued ticket.
3.3. A ticket is considered issued only after the airline ticket has been successfully issued.
3.4. Customers must provide accurate passenger names and other required booking information.
3.5. Passenger names must comply with airline requirements and match the relevant travel documents.
3.6. Customers must review their itinerary, travel dates, destinations, passenger details, and ticket information before confirming a booking.
3.7. Corrections to passenger information may require airline approval and additional charges. Some changes may not be permitted.
3.8. FLYMOON is responsible for processing booking information accurately based on the information supplied by the customer.
4.1. Airline fares may change due to availability, demand, exchange rates, taxes, and airline pricing policies.
4.2. All quoted fares are subject to availability and confirmation at the time of booking.
4.3. The final payable amount will be communicated to the customer before payment is completed.
4.4. The total price may include airfare, applicable taxes, airline-imposed charges, and disclosed service fees.
4.5. Optional services such as additional baggage, seat selection, and meals may incur separate charges.
4.6. Changes requested after ticket issuance are subject to the applicable airline rules and fare conditions.
4.7. If an obvious pricing error occurs, FLYMOON will inform the customer and explain the available options. Any resulting cancellation or refund will be handled in accordance with applicable law.
5.1. Customers must pay the amount communicated for their booking before ticket issuance unless another arrangement has been expressly agreed upon.
5.2. Payments must be made through payment methods authorized or communicated by FLYMOON.
5.3. Customers should retain payment receipts, transaction references, and booking confirmations.
5.4. A payment receipt alone does not constitute proof of ticket issuance.
5.5. Ticket issuance may depend on successful payment verification, airline confirmation, and fare availability.
5.6. If payment is received but the ticket cannot be issued, FLYMOON will inform the customer and arrange an appropriate resolution, including a refund where applicable.
5.7. Customers should verify payment instructions through FLYMOON's official contact channels before transferring money.
5.8. Applicable payment-processing charges will be disclosed before payment where relevant.
6.1. Ticket cancellations are subject to the cancellation rules and fare conditions of the relevant airline.
6.2. Customers wishing to cancel a ticket should contact FLYMOON as soon as possible.
6.3. Depending on the fare rules, a ticket may be fully refundable, partially refundable, refundable only for eligible taxes, or non-refundable.
6.4. Applicable airline penalties and properly disclosed service fees may be deducted where permitted by law.
6.5. Promotional and restricted fares may have additional cancellation conditions.
6.6. A cancellation request is not considered completed until the applicable cancellation process has been confirmed.
6.7. Failure to travel may be treated as a no-show and may affect refund eligibility.
6.8. Mandatory cancellation and refund rights under applicable law remain unaffected.
7.1. Refund eligibility depends on the ticket's fare conditions, airline policies, the reason for cancellation, and applicable law.
7.2. Where a refund is permitted, FLYMOON will assist with submitting or processing the request through the relevant airline or payment channel.
7.3. Refundable amounts may be reduced by applicable airline penalties and properly disclosed service charges where permitted by law.
7.4. Refund processing times vary depending on the airline, payment provider, bank, and other parties involved.
7.5. FLYMOON will communicate relevant refund information when available but cannot guarantee processing times controlled by third parties.
7.6. Approved refunds will generally be returned through the original payment method or another mutually agreed lawful method, subject to payment-provider requirements.
7.7. If a ticket cannot be issued after payment, FLYMOON will inform the customer and arrange an appropriate resolution in accordance with the circumstances and applicable law.
7.8. Refunds arising from airline cancellations or significant schedule changes will be handled according to applicable airline rules and legal requirements.
8.1. Requests to change travel dates, destinations, flight times, or other ticket details are subject to airline approval and ticket conditions.
8.2. Changes may incur airline penalties, fare differences, taxes, and applicable FLYMOON service charges.
8.3. Some tickets may be non-changeable or subject to specific restrictions.
8.4. Customers should submit change requests as early as possible before departure.
8.5. A requested change is confirmed only after the relevant airline has accepted and processed it and all required payments have been completed.
8.6. Applicable charges and available options will be communicated when the relevant information is available.
Customers are responsible for:
FLYMOON may provide general booking assistance but does not guarantee visa approval, entry into any country, or permission to board a flight.
Customers should verify travel-document and immigration requirements with the relevant authorities and airline before departure.
10.1. Airlines may change schedules, cancel flights, change aircraft, or alter routes for operational, safety, weather-related, regulatory, or other reasons.
10.2. FLYMOON does not control airline operational decisions.
10.3. Where FLYMOON receives relevant information about a booking disruption, we will make reasonable efforts to communicate it to the affected customer.
10.4. Rebooking, refunds, compensation, accommodation, meals, and other remedies are subject to applicable airline policies and relevant laws.
10.5. Customers should check their flight status with the airline before departure.
10.6. Nothing in these terms removes any rights or remedies to which a customer is legally entitled.
11.1. Baggage allowances and restrictions vary according to the airline, route, fare type, and ticket conditions.
11.2. Customers must verify cabin and checked baggage allowances before travelling.
11.3. Excess baggage, additional baggage, seat selection, meals, and other optional services may incur additional charges.
11.4. Special requests, including wheelchair assistance, dietary requirements, and preferred seating, are subject to availability and airline confirmation.
11.5. FLYMOON cannot guarantee a special request unless it has been confirmed by the relevant service provider.
11.6. Customers must comply with applicable baggage restrictions and rules concerning prohibited or dangerous items.
12.1. A no-show may occur when a passenger fails to check in, board, or travel as required by the airline.
12.2. Airline no-show rules may result in additional charges, loss of ticket value, or cancellation of subsequent flight segments.
12.3. Customers who expect to miss a flight should contact FLYMOON or the airline as soon as possible.
12.4. Refunds or rebooking following a no-show are subject to applicable fare rules and legal requirements.
13.1. Airlines are independent service providers responsible for operating their flights and providing air transportation.
13.2. Tickets are subject to the relevant airline's conditions of carriage, fare rules, baggage policies, and safety requirements.
13.3. FLYMOON does not control airline operations, airport services, aircraft availability, or third-party systems.
13.4. FLYMOON remains responsible for its own contractual obligations and the booking services it provides.
14.1. FLYMOON makes reasonable efforts to keep its website available but does not guarantee uninterrupted access.
14.2. Temporary interruptions may occur due to maintenance, technical problems, internet connectivity, or third-party system failures.
14.3. Website information, including fares and availability, may change without prior notice.
14.4. Customers must not misuse the website, attempt unauthorized access, interfere with its security, submit fraudulent booking requests, or engage in unlawful activities.
14.5. FLYMOON may restrict suspicious activity where reasonably necessary to protect customers, the website, and its services, subject to applicable law.
15.1. FLYMOON may collect personal information necessary to provide booking services, process payments, communicate with customers, and fulfil legal obligations.
15.2. Personal information may be shared with airlines, payment providers, technology providers, and other relevant parties when necessary to complete bookings, provide requested services, or comply with legal obligations.
15.3. Personal information will be handled in accordance with applicable data protection requirements and our Privacy Policy.
15.4. Customers should use official communication channels when submitting booking information and avoid sharing unnecessary sensitive information.
16.1. FLYMOON will exercise reasonable care when processing bookings, communicating available information, and providing ticketing services.
16.2. To the extent permitted by applicable law, FLYMOON is not responsible for losses arising solely from airline operational decisions, airport closures, government restrictions, or other circumstances outside its reasonable control.
16.3. FLYMOON is not responsible for consequences arising from incorrect information supplied by customers, failure to obtain required travel documents, or failure to comply with airline instructions, except where the loss results from FLYMOON's own breach of its obligations.
16.4. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
16.5. FLYMOON remains responsible for its own contractual obligations and for handling customer payments and booking requests in accordance with applicable law.
17.1. Services may be affected by circumstances beyond FLYMOON's reasonable control, including severe weather, natural disasters, public emergencies, strikes, government restrictions, airport closures, and widespread technical or transportation disruptions.
17.2. Where these circumstances affect a booking, FLYMOON will make reasonable efforts to provide relevant information and assist customers within the scope of its services.
17.3. Refunds, rebooking, or compensation will be determined by applicable airline policies, the circumstances of the disruption, and relevant laws.
17.4. This section does not remove any legal rights or obligations applicable to FLYMOON or the relevant airline.
18.1. Customers may contact FLYMOON regarding booking errors, payment issues, cancellations, refunds, reissues, or other service-related concerns.
18.2. When submitting a complaint, customers should provide their booking reference, ticket number where available, relevant payment reference, and a clear description of the issue.
18.3. FLYMOON will make reasonable efforts to review complaints and provide an appropriate response.
18.4. Customers are encouraged to report booking-related concerns promptly so that available remedies can be explored.
19.1. FLYMOON may update these Terms & Conditions to reflect changes in its services, operational procedures, or applicable legal requirements.
19.2. Updated terms will be published on www.flymoon.net.
19.3. Changes will apply as permitted by applicable law and will not automatically alter completed bookings where doing so would be unlawful.
19.4. Customers are encouraged to review this page periodically.
20.1. These Terms & Conditions shall be governed by the laws of Bangladesh, subject to applicable mandatory legal protections.
20.2. Customers and FLYMOON are encouraged to resolve disputes through good-faith communication.
20.3. Where a dispute cannot be resolved amicably, it may be referred to a competent court or other appropriate authority in accordance with applicable law.
20.4. Nothing in this section limits a customer's right to seek a remedy available under applicable law.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms & Conditions, together with the applicable booking confirmation, fare conditions, and relevant policies published by FLYMOON, govern the use of our services.
If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
For booking assistance, ticketing inquiries, cancellations, refunds, reissues, or complaints, please contact us through our official channels.
FLYMOON
Website: https://www.flymoon.net
Email: moontravels2011@gmail.com
Phone: +880 1715-095851
FLYMOON — Your Trusted Travel Partner.
Terms & Conditions
Welcome to FLYMOON. These Terms & Conditions govern your access to and use of our website, www.flymoon.net, and the flight booking services we provide. By accessing our website or using our services, you agree to these terms. Please read them carefully before making a booking.
1. About FLYMOON
FLYMOON provides online flight search, airline ticket booking, ticket issuance, and related ticketing assistance. We facilitate reservations between customers and airlines.
FLYMOON does not operate aircraft or directly provide air transportation. All flights are operated by the relevant airlines and are subject to their conditions of carriage, fare rules, and applicable regulations.
Throughout these Terms & Conditions, “FLYMOON,” “we,” “us,” and “our” refer to the FLYMOON brand and its operating business. “Customer,” “you,” and “your” refer to anyone accessing our website or using our services.
2. Scope of Services
Our services may include:
Domestic and international flight search and booking.
Airline ticket issuance.
Assistance with ticket cancellations and refunds.
Ticket reissue and flight-change assistance.
Booking-related customer support.
All services are subject to airline availability, applicable policies, and relevant laws.
3. Booking Policy
3.1. All bookings are subject to seat availability, applicable fares, airline confirmation, and successful completion of the booking process.
3.2. A fare quotation or booking request does not guarantee a confirmed reservation or issued ticket.
3.3. A ticket is considered issued only after the applicable airline ticket has been successfully issued.
3.4. Customers must provide accurate passenger names and other information required for ticket issuance.
3.5. Passenger names must comply with airline requirements and match the relevant travel documents.
3.6. Customers are responsible for reviewing their itinerary, travel dates, destinations, passenger details, and other ticket information before confirming a booking.
3.7. Corrections to passenger information may require airline approval and additional charges. Some changes may not be permitted.
3.8. FLYMOON is responsible for processing booking information accurately based on the information supplied by the customer.
4. Fares and Pricing
4.1. Airline fares may change due to availability, demand, exchange rates, taxes, and airline pricing policies.
4.2. All quoted fares are subject to availability and confirmation at the time of booking.
4.3. The final payable amount will be communicated to the customer before payment is completed.
4.4. The total price may include airfare, applicable taxes, airline-imposed charges, and any disclosed service fees.
4.5. Optional services such as additional baggage, seat selection, and meals may incur separate charges.
4.6. Any changes requested after ticket issuance will be subject to the applicable airline rules and fare conditions.
4.7. If an obvious pricing error occurs, FLYMOON will inform the customer and explain the available options. Any resulting cancellation or refund will be handled in accordance with applicable law.
5. Payment Policy
5.1. Customers must pay the full amount communicated for their booking before ticket issuance unless another arrangement has been expressly agreed upon.
5.2. Payments must be made through payment methods authorized or communicated by FLYMOON.
5.3. Customers should retain payment receipts, transaction references, and booking confirmations.
5.4. A payment receipt alone does not constitute proof of ticket issuance.
5.5. Ticket issuance may depend on successful payment verification, airline confirmation, and fare availability.
5.6. If payment is received but the ticket cannot be issued, FLYMOON will inform the customer and arrange an appropriate resolution, including a refund where applicable.
5.7. Customers should verify payment instructions through FLYMOON's official contact channels before transferring money.
5.8. Any applicable payment-processing charges will be disclosed before payment where relevant.
6. Cancellation Policy
6.1. Ticket cancellations are subject to the cancellation rules and fare conditions of the relevant airline.
6.2. Customers wishing to cancel a ticket should contact FLYMOON as soon as possible.
6.3. Depending on the fare rules, a ticket may be fully refundable, partially refundable, refundable only for eligible taxes, or non-refundable.
6.4. Applicable airline penalties and any properly disclosed service fees may be deducted where permitted by law.
6.5. Promotional and restricted fares may have additional cancellation conditions.
6.6. A cancellation request is not considered completed until the applicable cancellation process has been confirmed.
6.7. Failure to travel may be treated as a no-show and may affect refund eligibility.
6.8. Any mandatory cancellation or refund rights under applicable law remain unaffected.
7. Refund Policy
7.1. Refund eligibility depends on the ticket's fare conditions, airline policies, the reason for cancellation, and applicable law.
7.2. Where a refund is permitted, FLYMOON will assist with submitting or processing the request through the relevant airline or payment channel.
7.3. Refundable amounts may be reduced by applicable airline penalties and properly disclosed service fees where permitted by law.
7.4. Refund processing times vary depending on the airline, payment provider, bank, and other parties involved.
7.5. FLYMOON will communicate relevant refund information when available but cannot guarantee a processing time controlled by a third party.
7.6. Approved refunds will generally be returned through the original payment method or another mutually agreed lawful method, subject to payment-provider requirements.
7.7. If a ticket cannot be issued after payment, FLYMOON will inform the customer and arrange an appropriate refund or other resolution in accordance with the circumstances and applicable law.
7.8. Refunds arising from airline cancellations or significant schedule changes will be handled according to applicable airline rules and legal requirements.
7.9. Customers may be asked to provide their booking reference, ticket number, payment receipt, or other information reasonably required to verify a refund request.
8. Ticket Reissue and Flight Changes
8.1. Requests to change travel dates, destinations, flight times, or other ticket details are subject to airline approval and ticket conditions.
8.2. Changes may incur airline penalties, fare differences, taxes, and applicable service fees.
8.3. Some tickets may be non-changeable or subject to specific restrictions.
8.4. Customers should submit change requests as early as possible before departure.
8.5. A requested change is confirmed only after the relevant airline has accepted and processed it and all required payments have been completed.
8.6. FLYMOON will communicate applicable charges and available options when the relevant information is available.
8.7. Any changes made directly by an airline may need to be verified with the airline or communicated to FLYMOON to ensure that booking information remains up to date.
9. Passenger Responsibilities
Customers are responsible for:
Providing accurate passenger information during booking.
Ensuring that passports and other travel documents are valid.
Obtaining required visas, permits, transit permissions, and other travel documents.
Checking baggage allowances, check-in deadlines, and airport information.
Arriving at the airport in sufficient time for check-in and boarding.
Monitoring flight status and airline notifications before departure.
Complying with the laws and requirements of relevant countries, airports, and airlines.
FLYMOON may provide general booking assistance but does not guarantee visa approval, entry into any country, or permission to board a flight.
Customers should verify travel-document and immigration requirements with the relevant authorities and airline before departure.
10. Flight Schedule Changes and Disruptions
10.1. Airlines may change schedules, cancel flights, change aircraft, or alter routes for operational, safety, weather-related, regulatory, or other reasons.
10.2. FLYMOON does not control airline operational decisions.
10.3. Where FLYMOON receives relevant information about a booking disruption, we will make reasonable efforts to communicate it to the affected customer.
10.4. Rebooking, refunds, compensation, accommodation, meals, and other remedies will be subject to applicable airline policies and relevant laws.
10.5. Customers should check their flight status with the airline before departure.
10.6. Nothing in these terms removes any rights or remedies to which a customer is legally entitled.
11. Baggage and Additional Services
11.1. Baggage allowances and restrictions vary according to the airline, route, fare type, and ticket conditions.
11.2. Customers must verify cabin and checked baggage allowances before travelling.
11.3. Excess baggage, additional baggage, seat selection, meals, and other optional services may incur additional charges.
11.4. Special requests, including wheelchair assistance, dietary requirements, and preferred seating, are subject to availability and airline confirmation.
11.5. FLYMOON cannot guarantee a special request unless it has been confirmed by the relevant service provider.
11.6. Customers must comply with applicable baggage restrictions and rules concerning prohibited or dangerous items.
12. No-Show Policy
12.1. A no-show may occur when a passenger fails to check in, board, or travel as required by the airline.
12.2. Airline no-show rules may result in additional charges, loss of ticket value, or cancellation of subsequent flight segments.
12.3. Customers who expect to miss a flight should contact FLYMOON or the airline as soon as possible.
12.4. Refunds or rebooking following a no-show are subject to applicable fare rules and legal requirements.
13. Third-Party Services
13.1. Airlines are independent service providers responsible for operating their flights and providing air transportation.
13.2. Tickets are subject to the relevant airline's conditions of carriage, fare rules, baggage policies, and safety requirements.
13.3. FLYMOON does not control airline operations, airport services, aircraft availability, or third-party systems.
13.4. FLYMOON remains responsible for its own contractual obligations and the booking services it provides.
14. Website Use and Availability
14.1. FLYMOON makes reasonable efforts to keep its website available but does not guarantee uninterrupted access.
14.2. Temporary interruptions may occur due to maintenance, technical problems, internet connectivity, or third-party system failures.
14.3. Website information, including fares and availability, may change without prior notice.
14.4. Customers must not misuse the website, attempt unauthorized access, interfere with its security, submit fraudulent booking requests, or engage in unlawful activities.
14.5. FLYMOON may restrict suspicious activity where reasonably necessary to protect customers, the website, and its services, subject to applicable law.
15. Privacy and Personal Information
15.1. FLYMOON may collect personal information necessary to provide booking services, process payments, communicate with customers, and fulfil legal obligations.
15.2. Information collected may include passenger names, contact details, travel information, booking references, and payment-related transaction information.
15.3. Personal information may be shared with airlines, payment providers, technology providers, and other relevant parties when necessary to complete a booking, provide a requested service, or comply with legal obligations.
15.4. Personal information will be handled in accordance with applicable data protection requirements and FLYMOON's Privacy Policy.
15.5. Customers should use official communication channels when submitting booking information and avoid sharing unnecessary sensitive information.
15.6. Please refer to our Privacy Policy for further details regarding the collection, use, retention, and protection of personal information.
16. Limitation of Liability
16.1. FLYMOON will exercise reasonable care when processing bookings, communicating available information, and providing ticketing services.
16.2. To the extent permitted by applicable law, FLYMOON is not responsible for losses arising solely from airline operational decisions, airport closures, government restrictions, or other circumstances outside its reasonable control.
16.3. FLYMOON is not responsible for consequences arising from incorrect information supplied by customers, failure to obtain required travel documents, or failure to comply with airline instructions, except where the loss results from FLYMOON's own breach of its obligations.
16.4. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
16.5. FLYMOON remains responsible for its own contractual obligations and for handling customer payments and booking requests in accordance with applicable law.
17. Exceptional Circumstances
17.1. Services may be affected by circumstances beyond FLYMOON's reasonable control, including severe weather, natural disasters, public emergencies, strikes, government restrictions, airport closures, and widespread technical or transportation disruptions.
17.2. Where these circumstances affect a booking, FLYMOON will make reasonable efforts to provide relevant information and assist customers within the scope of its services.
17.3. Refunds, rebooking, or compensation will be determined by applicable airline policies, the circumstances of the disruption, and relevant laws.
17.4. This section does not remove any legal rights or obligations applicable to FLYMOON or the relevant airline.
18. Complaints and Customer Support
18.1. Customers may contact FLYMOON regarding booking errors, payment issues, cancellations, refunds, reissues, or other service-related concerns.
18.2. When submitting a complaint, customers should provide their booking reference, ticket number where available, relevant payment reference, and a clear description of the issue.
18.3. FLYMOON will make reasonable efforts to review complaints and provide an appropriate response.
18.4. Customers are encouraged to report booking-related concerns promptly so that available remedies can be explored.
19. Amendments to These Terms
19.1. FLYMOON may update these Terms & Conditions to reflect changes in its services, operational procedures, or applicable legal requirements.
19.2. Updated terms will be published on www.flymoon.net.
19.3. Changes will apply as permitted by applicable law and will not automatically alter completed bookings where doing so would be unlawful.
19.4. Customers are encouraged to review this page periodically.
20. Governing Law and Dispute Resolution
20.1. These Terms & Conditions shall be governed by the laws of Bangladesh, subject to applicable mandatory legal protections.
20.2. Customers and FLYMOON are encouraged to resolve disputes through good-faith communication.
20.3. Where a dispute cannot be resolved amicably, it may be referred to a competent court or other appropriate authority in accordance with applicable law.
20.4. Nothing in this section limits a customer's right to seek a remedy available under applicable law.
21. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Entire Agreement
These Terms & Conditions, together with the applicable booking confirmation, fare conditions, and relevant policies published by FLYMOON, govern the use of our services.
If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
23. Contact Information
For booking assistance, ticketing inquiries, cancellations, refunds, reissues, or complaints, please contact us through the following official channels.
FLYMOON
Website: https://www.flymoon.net
Email: moontravels2011@gmail.com
Phone: +880 1715-095851
Acknowledgement
By using the FLYMOON website or purchasing services through FLYMOON, you acknowledge that you have read and understood these Terms & Conditions and agree to the terms applicable to your booking.
FLYMOON — Your Trusted Travel Partner.
FLYMOON provides online flight search, airline ticket booking, ticket issuance, and related ticketing assistance.
FLYMOON acts as an intermediary between customers and airlines. We do not operate aircraft or directly provide air transportation. All flights are operated by the relevant airlines and are subject to their conditions of carriage, fare rules, and applicable regulations.
Our services may include:
All services are subject to availability, airline policies, and applicable laws.
3.1. All bookings are subject to seat availability, applicable fares, airline confirmation, and successful payment.
3.2. A fare quotation or booking request does not guarantee a confirmed reservation or an issued ticket.
3.3. A ticket is considered issued only after the airline ticket has been successfully issued.
3.4. Customers must provide accurate passenger names and other required booking information.
3.5. Passenger names must comply with airline requirements and match the relevant travel documents.
3.6. Customers must review their itinerary, travel dates, destinations, passenger details, and ticket information before confirming a booking.
3.7. Corrections to passenger information may require airline approval and additional charges. Some changes may not be permitted.
3.8. FLYMOON is responsible for processing booking information accurately based on the information supplied by the customer.
4.1. Airline fares may change due to availability, demand, exchange rates, taxes, and airline pricing policies.
4.2. All quoted fares are subject to availability and confirmation at the time of booking.
4.3. The final payable amount will be communicated to the customer before payment is completed.
4.4. The total price may include airfare, applicable taxes, airline-imposed charges, and disclosed service fees.
4.5. Optional services such as additional baggage, seat selection, and meals may incur separate charges.
4.6. Changes requested after ticket issuance are subject to the applicable airline rules and fare conditions.
4.7. If an obvious pricing error occurs, FLYMOON will inform the customer and explain the available options. Any resulting cancellation or refund will be handled in accordance with applicable law.
5.1. Customers must pay the amount communicated for their booking before ticket issuance unless another arrangement has been expressly agreed upon.
5.2. Payments must be made through payment methods authorized or communicated by FLYMOON.
5.3. Customers should retain payment receipts, transaction references, and booking confirmations.
5.4. A payment receipt alone does not constitute proof of ticket issuance.
5.5. Ticket issuance may depend on successful payment verification, airline confirmation, and fare availability.
5.6. If payment is received but the ticket cannot be issued, FLYMOON will inform the customer and arrange an appropriate resolution, including a refund where applicable.
5.7. Customers should verify payment instructions through FLYMOON's official contact channels before transferring money.
5.8. Applicable payment-processing charges will be disclosed before payment where relevant.
6.1. Ticket cancellations are subject to the cancellation rules and fare conditions of the relevant airline.
6.2. Customers wishing to cancel a ticket should contact FLYMOON as soon as possible.
6.3. Depending on the fare rules, a ticket may be fully refundable, partially refundable, refundable only for eligible taxes, or non-refundable.
6.4. Applicable airline penalties and properly disclosed service fees may be deducted where permitted by law.
6.5. Promotional and restricted fares may have additional cancellation conditions.
6.6. A cancellation request is not considered completed until the applicable cancellation process has been confirmed.
6.7. Failure to travel may be treated as a no-show and may affect refund eligibility.
6.8. Mandatory cancellation and refund rights under applicable law remain unaffected.
7.1. Refund eligibility depends on the ticket's fare conditions, airline policies, the reason for cancellation, and applicable law.
7.2. Where a refund is permitted, FLYMOON will assist with submitting or processing the request through the relevant airline or payment channel.
7.3. Refundable amounts may be reduced by applicable airline penalties and properly disclosed service charges where permitted by law.
7.4. Refund processing times vary depending on the airline, payment provider, bank, and other parties involved.
7.5. FLYMOON will communicate relevant refund information when available but cannot guarantee processing times controlled by third parties.
7.6. Approved refunds will generally be returned through the original payment method or another mutually agreed lawful method, subject to payment-provider requirements.
7.7. If a ticket cannot be issued after payment, FLYMOON will inform the customer and arrange an appropriate resolution in accordance with the circumstances and applicable law.
7.8. Refunds arising from airline cancellations or significant schedule changes will be handled according to applicable airline rules and legal requirements.
8.1. Requests to change travel dates, destinations, flight times, or other ticket details are subject to airline approval and ticket conditions.
8.2. Changes may incur airline penalties, fare differences, taxes, and applicable FLYMOON service charges.
8.3. Some tickets may be non-changeable or subject to specific restrictions.
8.4. Customers should submit change requests as early as possible before departure.
8.5. A requested change is confirmed only after the relevant airline has accepted and processed it and all required payments have been completed.
8.6. Applicable charges and available options will be communicated when the relevant information is available.
Customers are responsible for:
FLYMOON may provide general booking assistance but does not guarantee visa approval, entry into any country, or permission to board a flight.
Customers should verify travel-document and immigration requirements with the relevant authorities and airline before departure.
10.1. Airlines may change schedules, cancel flights, change aircraft, or alter routes for operational, safety, weather-related, regulatory, or other reasons.
10.2. FLYMOON does not control airline operational decisions.
10.3. Where FLYMOON receives relevant information about a booking disruption, we will make reasonable efforts to communicate it to the affected customer.
10.4. Rebooking, refunds, compensation, accommodation, meals, and other remedies are subject to applicable airline policies and relevant laws.
10.5. Customers should check their flight status with the airline before departure.
10.6. Nothing in these terms removes any rights or remedies to which a customer is legally entitled.
11.1. Baggage allowances and restrictions vary according to the airline, route, fare type, and ticket conditions.
11.2. Customers must verify cabin and checked baggage allowances before travelling.
11.3. Excess baggage, additional baggage, seat selection, meals, and other optional services may incur additional charges.
11.4. Special requests, including wheelchair assistance, dietary requirements, and preferred seating, are subject to availability and airline confirmation.
11.5. FLYMOON cannot guarantee a special request unless it has been confirmed by the relevant service provider.
11.6. Customers must comply with applicable baggage restrictions and rules concerning prohibited or dangerous items.
12.1. A no-show may occur when a passenger fails to check in, board, or travel as required by the airline.
12.2. Airline no-show rules may result in additional charges, loss of ticket value, or cancellation of subsequent flight segments.
12.3. Customers who expect to miss a flight should contact FLYMOON or the airline as soon as possible.
12.4. Refunds or rebooking following a no-show are subject to applicable fare rules and legal requirements.
13.1. Airlines are independent service providers responsible for operating their flights and providing air transportation.
13.2. Tickets are subject to the relevant airline's conditions of carriage, fare rules, baggage policies, and safety requirements.
13.3. FLYMOON does not control airline operations, airport services, aircraft availability, or third-party systems.
13.4. FLYMOON remains responsible for its own contractual obligations and the booking services it provides.
14.1. FLYMOON makes reasonable efforts to keep its website available but does not guarantee uninterrupted access.
14.2. Temporary interruptions may occur due to maintenance, technical problems, internet connectivity, or third-party system failures.
14.3. Website information, including fares and availability, may change without prior notice.
14.4. Customers must not misuse the website, attempt unauthorized access, interfere with its security, submit fraudulent booking requests, or engage in unlawful activities.
14.5. FLYMOON may restrict suspicious activity where reasonably necessary to protect customers, the website, and its services, subject to applicable law.
15.1. FLYMOON may collect personal information necessary to provide booking services, process payments, communicate with customers, and fulfil legal obligations.
15.2. Personal information may be shared with airlines, payment providers, technology providers, and other relevant parties when necessary to complete bookings, provide requested services, or comply with legal obligations.
15.3. Personal information will be handled in accordance with applicable data protection requirements and our Privacy Policy.
15.4. Customers should use official communication channels when submitting booking information and avoid sharing unnecessary sensitive information.
16.1. FLYMOON will exercise reasonable care when processing bookings, communicating available information, and providing ticketing services.
16.2. To the extent permitted by applicable law, FLYMOON is not responsible for losses arising solely from airline operational decisions, airport closures, government restrictions, or other circumstances outside its reasonable control.
16.3. FLYMOON is not responsible for consequences arising from incorrect information supplied by customers, failure to obtain required travel documents, or failure to comply with airline instructions, except where the loss results from FLYMOON's own breach of its obligations.
16.4. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
16.5. FLYMOON remains responsible for its own contractual obligations and for handling customer payments and booking requests in accordance with applicable law.
17.1. Services may be affected by circumstances beyond FLYMOON's reasonable control, including severe weather, natural disasters, public emergencies, strikes, government restrictions, airport closures, and widespread technical or transportation disruptions.
17.2. Where these circumstances affect a booking, FLYMOON will make reasonable efforts to provide relevant information and assist customers within the scope of its services.
17.3. Refunds, rebooking, or compensation will be determined by applicable airline policies, the circumstances of the disruption, and relevant laws.
17.4. This section does not remove any legal rights or obligations applicable to FLYMOON or the relevant airline.
18.1. Customers may contact FLYMOON regarding booking errors, payment issues, cancellations, refunds, reissues, or other service-related concerns.
18.2. When submitting a complaint, customers should provide their booking reference, ticket number where available, relevant payment reference, and a clear description of the issue.
18.3. FLYMOON will make reasonable efforts to review complaints and provide an appropriate response.
18.4. Customers are encouraged to report booking-related concerns promptly so that available remedies can be explored.
19.1. FLYMOON may update these Terms & Conditions to reflect changes in its services, operational procedures, or applicable legal requirements.
19.2. Updated terms will be published on www.flymoon.net.
19.3. Changes will apply as permitted by applicable law and will not automatically alter completed bookings where doing so would be unlawful.
19.4. Customers are encouraged to review this page periodically.
20.1. These Terms & Conditions shall be governed by the laws of Bangladesh, subject to applicable mandatory legal protections.
20.2. Customers and FLYMOON are encouraged to resolve disputes through good-faith communication.
20.3. Where a dispute cannot be resolved amicably, it may be referred to a competent court or other appropriate authority in accordance with applicable law.
20.4. Nothing in this section limits a customer's right to seek a remedy available under applicable law.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms & Conditions, together with the applicable booking confirmation, fare conditions, and relevant policies published by FLYMOON, govern the use of our services.
If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
For booking assistance, ticketing inquiries, cancellations, refunds, reissues, or complaints, please contact us through our official channels.
FLYMOON
Website: https://www.flymoon.net
Email: moontravels2011@gmail.com
Phone: +880 1715-095851
FLYMOON — Your Trusted Travel Partner.
Terms & Conditions
Welcome to FLYMOON. These Terms & Conditions govern your access to and use of our website, www.flymoon.net, and the flight booking services we provide. By accessing our website or using our services, you agree to these terms. Please read them carefully before making a booking.
1. About FLYMOON
FLYMOON provides online flight search, airline ticket booking, ticket issuance, and related ticketing assistance. We facilitate reservations between customers and airlines.
FLYMOON does not operate aircraft or directly provide air transportation. All flights are operated by the relevant airlines and are subject to their conditions of carriage, fare rules, and applicable regulations.
Throughout these Terms & Conditions, “FLYMOON,” “we,” “us,” and “our” refer to the FLYMOON brand and its operating business. “Customer,” “you,” and “your” refer to anyone accessing our website or using our services.
2. Scope of Services
Our services may include:
Domestic and international flight search and booking.
Airline ticket issuance.
Assistance with ticket cancellations and refunds.
Ticket reissue and flight-change assistance.
Booking-related customer support.
All services are subject to airline availability, applicable policies, and relevant laws.
3. Booking Policy
3.1. All bookings are subject to seat availability, applicable fares, airline confirmation, and successful completion of the booking process.
3.2. A fare quotation or booking request does not guarantee a confirmed reservation or issued ticket.
3.3. A ticket is considered issued only after the applicable airline ticket has been successfully issued.
3.4. Customers must provide accurate passenger names and other information required for ticket issuance.
3.5. Passenger names must comply with airline requirements and match the relevant travel documents.
3.6. Customers are responsible for reviewing their itinerary, travel dates, destinations, passenger details, and other ticket information before confirming a booking.
3.7. Corrections to passenger information may require airline approval and additional charges. Some changes may not be permitted.
3.8. FLYMOON is responsible for processing booking information accurately based on the information supplied by the customer.
4. Fares and Pricing
4.1. Airline fares may change due to availability, demand, exchange rates, taxes, and airline pricing policies.
4.2. All quoted fares are subject to availability and confirmation at the time of booking.
4.3. The final payable amount will be communicated to the customer before payment is completed.
4.4. The total price may include airfare, applicable taxes, airline-imposed charges, and any disclosed service fees.
4.5. Optional services such as additional baggage, seat selection, and meals may incur separate charges.
4.6. Any changes requested after ticket issuance will be subject to the applicable airline rules and fare conditions.
4.7. If an obvious pricing error occurs, FLYMOON will inform the customer and explain the available options. Any resulting cancellation or refund will be handled in accordance with applicable law.
5. Payment Policy
5.1. Customers must pay the full amount communicated for their booking before ticket issuance unless another arrangement has been expressly agreed upon.
5.2. Payments must be made through payment methods authorized or communicated by FLYMOON.
5.3. Customers should retain payment receipts, transaction references, and booking confirmations.
5.4. A payment receipt alone does not constitute proof of ticket issuance.
5.5. Ticket issuance may depend on successful payment verification, airline confirmation, and fare availability.
5.6. If payment is received but the ticket cannot be issued, FLYMOON will inform the customer and arrange an appropriate resolution, including a refund where applicable.
5.7. Customers should verify payment instructions through FLYMOON's official contact channels before transferring money.
5.8. Any applicable payment-processing charges will be disclosed before payment where relevant.
6. Cancellation Policy
6.1. Ticket cancellations are subject to the cancellation rules and fare conditions of the relevant airline.
6.2. Customers wishing to cancel a ticket should contact FLYMOON as soon as possible.
6.3. Depending on the fare rules, a ticket may be fully refundable, partially refundable, refundable only for eligible taxes, or non-refundable.
6.4. Applicable airline penalties and any properly disclosed service fees may be deducted where permitted by law.
6.5. Promotional and restricted fares may have additional cancellation conditions.
6.6. A cancellation request is not considered completed until the applicable cancellation process has been confirmed.
6.7. Failure to travel may be treated as a no-show and may affect refund eligibility.
6.8. Any mandatory cancellation or refund rights under applicable law remain unaffected.
7. Refund Policy
7.1. Refund eligibility depends on the ticket's fare conditions, airline policies, the reason for cancellation, and applicable law.
7.2. Where a refund is permitted, FLYMOON will assist with submitting or processing the request through the relevant airline or payment channel.
7.3. Refundable amounts may be reduced by applicable airline penalties and properly disclosed service fees where permitted by law.
7.4. Refund processing times vary depending on the airline, payment provider, bank, and other parties involved.
7.5. FLYMOON will communicate relevant refund information when available but cannot guarantee a processing time controlled by a third party.
7.6. Approved refunds will generally be returned through the original payment method or another mutually agreed lawful method, subject to payment-provider requirements.
7.7. If a ticket cannot be issued after payment, FLYMOON will inform the customer and arrange an appropriate refund or other resolution in accordance with the circumstances and applicable law.
7.8. Refunds arising from airline cancellations or significant schedule changes will be handled according to applicable airline rules and legal requirements.
7.9. Customers may be asked to provide their booking reference, ticket number, payment receipt, or other information reasonably required to verify a refund request.
8. Ticket Reissue and Flight Changes
8.1. Requests to change travel dates, destinations, flight times, or other ticket details are subject to airline approval and ticket conditions.
8.2. Changes may incur airline penalties, fare differences, taxes, and applicable service fees.
8.3. Some tickets may be non-changeable or subject to specific restrictions.
8.4. Customers should submit change requests as early as possible before departure.
8.5. A requested change is confirmed only after the relevant airline has accepted and processed it and all required payments have been completed.
8.6. FLYMOON will communicate applicable charges and available options when the relevant information is available.
8.7. Any changes made directly by an airline may need to be verified with the airline or communicated to FLYMOON to ensure that booking information remains up to date.
9. Passenger Responsibilities
Customers are responsible for:
Providing accurate passenger information during booking.
Ensuring that passports and other travel documents are valid.
Obtaining required visas, permits, transit permissions, and other travel documents.
Checking baggage allowances, check-in deadlines, and airport information.
Arriving at the airport in sufficient time for check-in and boarding.
Monitoring flight status and airline notifications before departure.
Complying with the laws and requirements of relevant countries, airports, and airlines.
FLYMOON may provide general booking assistance but does not guarantee visa approval, entry into any country, or permission to board a flight.
Customers should verify travel-document and immigration requirements with the relevant authorities and airline before departure.
10. Flight Schedule Changes and Disruptions
10.1. Airlines may change schedules, cancel flights, change aircraft, or alter routes for operational, safety, weather-related, regulatory, or other reasons.
10.2. FLYMOON does not control airline operational decisions.
10.3. Where FLYMOON receives relevant information about a booking disruption, we will make reasonable efforts to communicate it to the affected customer.
10.4. Rebooking, refunds, compensation, accommodation, meals, and other remedies will be subject to applicable airline policies and relevant laws.
10.5. Customers should check their flight status with the airline before departure.
10.6. Nothing in these terms removes any rights or remedies to which a customer is legally entitled.
11. Baggage and Additional Services
11.1. Baggage allowances and restrictions vary according to the airline, route, fare type, and ticket conditions.
11.2. Customers must verify cabin and checked baggage allowances before travelling.
11.3. Excess baggage, additional baggage, seat selection, meals, and other optional services may incur additional charges.
11.4. Special requests, including wheelchair assistance, dietary requirements, and preferred seating, are subject to availability and airline confirmation.
11.5. FLYMOON cannot guarantee a special request unless it has been confirmed by the relevant service provider.
11.6. Customers must comply with applicable baggage restrictions and rules concerning prohibited or dangerous items.
12. No-Show Policy
12.1. A no-show may occur when a passenger fails to check in, board, or travel as required by the airline.
12.2. Airline no-show rules may result in additional charges, loss of ticket value, or cancellation of subsequent flight segments.
12.3. Customers who expect to miss a flight should contact FLYMOON or the airline as soon as possible.
12.4. Refunds or rebooking following a no-show are subject to applicable fare rules and legal requirements.
13. Third-Party Services
13.1. Airlines are independent service providers responsible for operating their flights and providing air transportation.
13.2. Tickets are subject to the relevant airline's conditions of carriage, fare rules, baggage policies, and safety requirements.
13.3. FLYMOON does not control airline operations, airport services, aircraft availability, or third-party systems.
13.4. FLYMOON remains responsible for its own contractual obligations and the booking services it provides.
14. Website Use and Availability
14.1. FLYMOON makes reasonable efforts to keep its website available but does not guarantee uninterrupted access.
14.2. Temporary interruptions may occur due to maintenance, technical problems, internet connectivity, or third-party system failures.
14.3. Website information, including fares and availability, may change without prior notice.
14.4. Customers must not misuse the website, attempt unauthorized access, interfere with its security, submit fraudulent booking requests, or engage in unlawful activities.
14.5. FLYMOON may restrict suspicious activity where reasonably necessary to protect customers, the website, and its services, subject to applicable law.
15. Privacy and Personal Information
15.1. FLYMOON may collect personal information necessary to provide booking services, process payments, communicate with customers, and fulfil legal obligations.
15.2. Information collected may include passenger names, contact details, travel information, booking references, and payment-related transaction information.
15.3. Personal information may be shared with airlines, payment providers, technology providers, and other relevant parties when necessary to complete a booking, provide a requested service, or comply with legal obligations.
15.4. Personal information will be handled in accordance with applicable data protection requirements and FLYMOON's Privacy Policy.
15.5. Customers should use official communication channels when submitting booking information and avoid sharing unnecessary sensitive information.
15.6. Please refer to our Privacy Policy for further details regarding the collection, use, retention, and protection of personal information.
16. Limitation of Liability
16.1. FLYMOON will exercise reasonable care when processing bookings, communicating available information, and providing ticketing services.
16.2. To the extent permitted by applicable law, FLYMOON is not responsible for losses arising solely from airline operational decisions, airport closures, government restrictions, or other circumstances outside its reasonable control.
16.3. FLYMOON is not responsible for consequences arising from incorrect information supplied by customers, failure to obtain required travel documents, or failure to comply with airline instructions, except where the loss results from FLYMOON's own breach of its obligations.
16.4. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
16.5. FLYMOON remains responsible for its own contractual obligations and for handling customer payments and booking requests in accordance with applicable law.
17. Exceptional Circumstances
17.1. Services may be affected by circumstances beyond FLYMOON's reasonable control, including severe weather, natural disasters, public emergencies, strikes, government restrictions, airport closures, and widespread technical or transportation disruptions.
17.2. Where these circumstances affect a booking, FLYMOON will make reasonable efforts to provide relevant information and assist customers within the scope of its services.
17.3. Refunds, rebooking, or compensation will be determined by applicable airline policies, the circumstances of the disruption, and relevant laws.
17.4. This section does not remove any legal rights or obligations applicable to FLYMOON or the relevant airline.
18. Complaints and Customer Support
18.1. Customers may contact FLYMOON regarding booking errors, payment issues, cancellations, refunds, reissues, or other service-related concerns.
18.2. When submitting a complaint, customers should provide their booking reference, ticket number where available, relevant payment reference, and a clear description of the issue.
18.3. FLYMOON will make reasonable efforts to review complaints and provide an appropriate response.
18.4. Customers are encouraged to report booking-related concerns promptly so that available remedies can be explored.
19. Amendments to These Terms
19.1. FLYMOON may update these Terms & Conditions to reflect changes in its services, operational procedures, or applicable legal requirements.
19.2. Updated terms will be published on www.flymoon.net.
19.3. Changes will apply as permitted by applicable law and will not automatically alter completed bookings where doing so would be unlawful.
19.4. Customers are encouraged to review this page periodically.
20. Governing Law and Dispute Resolution
20.1. These Terms & Conditions shall be governed by the laws of Bangladesh, subject to applicable mandatory legal protections.
20.2. Customers and FLYMOON are encouraged to resolve disputes through good-faith communication.
20.3. Where a dispute cannot be resolved amicably, it may be referred to a competent court or other appropriate authority in accordance with applicable law.
20.4. Nothing in this section limits a customer's right to seek a remedy available under applicable law.
21. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Entire Agreement
These Terms & Conditions, together with the applicable booking confirmation, fare conditions, and relevant policies published by FLYMOON, govern the use of our services.
If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
23. Contact Information
For booking assistance, ticketing inquiries, cancellations, refunds, reissues, or complaints, please contact us through the following official channels.
FLYMOON
Website: https://www.flymoon.net
Email: moontravels2011@gmail.com
Phone: +880 1715-095851
Acknowledgement
By using the FLYMOON website or purchasing services through FLYMOON, you acknowledge that you have read and understood these Terms & Conditions and agree to the terms applicable to your booking.
FLYMOON — Your Trusted Travel Partner.